Terms & Conditions

Annual 911 Flight Guard Membership

By enrolling as a member, each member accepts and agrees to these Terms and Conditions of membership. A membership is valid only after 911 Flight Guard has received payment in accordance with the applicable billing terms. Membership ensures that the member will have no out-of-pocket expenses for air medical transportation if flown from the scene of an accident to a trauma center, pursuant to the terms of this membership program.

Member Eligibility

A member must reside in the United States or Canada, or in such other locations as 911 Flight Guard may approve in its sole discretion. References to the “United States” in these Terms and Conditions and the description of benefits refer to the 50 United States and Puerto Rico, but exclude other United States territories or possessions. A member’s residence must be listed on the member’s enrollment application. Requests for changes to a member’s residence must be submitted in writing to 911 Flight Guard.

Approval for a Canadian resident member must be evidenced by 911 Flight Guard’s acceptance of an enrollment application that clearly identifies the member as a Canadian resident. All such memberships are governed solely by United States law. If, for any reason, the law of another country is found to apply to a membership, that membership will be void, and the member’s sole remedy will be a refund of the membership fee paid for that membership.

Members must be natural persons.

A Family Plan extends the benefits of the membership program to the designated primary member, a named spouse or partner (defined as a living arrangement in which an unmarried couple lives together in a long-term relationship resembling marriage) who shares the primary member’s residence, and up to five (5) named dependent children under the age of 26 who share the primary member’s residence. If a birth or legal adoption occurs during the year of a family membership, the new dependent is automatically covered upon notification to 911 Flight Guard. Subject to the Qualifications, Limitations, and Exclusions below, dependent children who are away at school may be included under a Family Plan if they retain the same residence as the primary member while attending school.

Air Medical Transport: Arrangements, Suitability, and Additional Passengers

This is a membership program that provides pre-paid medical transportation and is not an insurance plan.

Decisions regarding the urgency of transport, the best timing, and the most suitable means of transportation will be made by the EMS medical team on scene.

Qualifications, Limitations, and Exclusions

Membership is subject to the following qualifications, limitations, and exclusions:

• Waiting Periods. For the first 7 days of membership, a member may not be eligible for transport due to illness or injury if the member was hospitalized for the same or a related condition within 30 days prior to the membership effective date.
• Ineligible and Excluded Transports. A member traveling outside the United States or Canada for the sole purpose of seeking medical treatment (whether inpatient, outpatient, experimental, or otherwise) will not be eligible for air medical transport benefits for that specific medical condition.
• Maximum Number of Transports. Air medical services are limited to two separate flights per annual membership year.
• High Risk / Safety Travel Restrictions. Due to the high risk of sending U.S.-registered aircraft and personnel into countries or geographic regions where the U.S. State Department, Department of Transportation, or Federal Aviation Administration (FAA) has issued travel restrictions, membership services are not available in these areas.
• High Risk / Safety Medical Restrictions. To ensure the safety of members and medical crew on board transport flights, in conjunction with FAA regulatory standards regarding airborne pathogens and flight crew’s ability to perform required emergency procedures, and in compliance with restrictions imposed by the U.S. State Department or others, a member will not be entitled to air medical transport benefits if the member’s illness or injury results from or is contributed to by any of the following:
  
  • (i) suicide, attempted suicide, or intentional self-injury;
    (ii) the member’s own criminal or felonious act;
    (iii) actions taken while the member is in a state of insanity;
    (iv) war, invasion, civil war, or terrorism; or
    (v) contagious airborne pathogens;
    provided, however, that the foregoing limitations shall not apply to members with the COVID-19 virus.
    A member suffering from a psychiatric or mental disorder that is not manageable and will not allow safe transport within the confines of a ground ambulance and aircraft may not be transported. A member beyond the second trimester of pregnancy may not be transported if the transport request relates to the pregnancy.
• Non-Transferable. Memberships are non-refundable and non-transferable.

Term; Cancellation; No Refunds

The membership term is one year, beginning on the enrollment date (which includes acceptance of an enrollment application and successful payment processing). A renewal within a current membership term extends the existing expiration date by one year; the renewal term begins the day after the current term ends. When an expired membership is renewed, the new membership term is one year, beginning on the purchase date of the renewal.

A member may cancel their membership at any time. If a member cancels, no refund of any kind will be provided.

911 Flight Guard reserves the right to terminate any membership immediately if (i) the annual billing is not paid in full in accordance with the payment plan selected by the member, or (ii) 911 Flight Guard does not receive payment for any other reason.