Privacy Policy

Last Updated: [January 17, 2026]

911 Flight Guard LLC operates www.911flightguard.com and provides membership services (the “Services”). We are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, disclose, store, and protect personal information in compliance with applicable laws, including Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and relevant U.S. state privacy laws (such as the California Consumer Privacy Act (CCPA/CPRA) where applicable).

1. Information We Collect

We collect personal information from members and visitors, including:

• Contact and membership information: Name, email address, postal address, phone number, membership ID, username/password.
• Payment information: Billing details, credit card information (processed securely via third-party payment processors; we do not store full card details).
• Demographic and preference information: Age range, interests, membership type/level, communications preferences.
• Usage and device information: IP address, browser type, device information, pages visited, time/date of access, cookies and similar technologies.
• Communications: Information from emails, support tickets, surveys, or feedback related to your membership.

We collect this directly from you (e.g., during sign-up, renewal, profile updates) or automatically through your use of the Services.

2. How We Use Your Information

We use personal information to:

• Provide, administer, and improve membership services (e.g., access to exclusive content, events, benefits).
• Process payments, renewals, and manage your account.
• Communicate with you (newsletters, updates, membership reminders; you can opt out of marketing).
• Analyze usage to enhance the Services.
• Comply with legal obligations, prevent fraud, enforce terms, or protect rights/safety.

We limit use to purposes a reasonable person would consider appropriate (PIPEDA principle).

3. Consent

By providing personal information or using our Services, you consent to its collection, use, and disclosure as described here (implied consent for non-sensitive information; express consent may be required for sensitive data or marketing under PIPEDA). You can withdraw consent at any time (subject to legal/contractual restrictions) by contacting us. Withdrawal may affect membership benefits.

For California residents (under CCPA/CPRA): We provide opt-out rights for sales/sharing of personal information (if applicable; we do not sell personal information as defined under CCPA).

4. Sharing and Disclosure

We may share personal information with:

• Service providers (e.g., payment processors, email services, hosting, analytics) who are bound to protect it.
• Affiliates or partners for membership-related services.
• In the event of a merger, acquisition, or asset sale.
• To comply with law, respond to subpoenas, or protect rights/safety.

We do not sell personal information to third parties for their direct marketing (if we do in future, we will provide opt-out notices per applicable laws).

5. International Transfers

Your information may be processed or stored outside Canada (e.g., in the US by service providers). We use reasonable measures to ensure adequate protection during transfers.

6. Data Security

We implement reasonable safeguards (technical, physical, administrative) to protect personal information from loss, misuse, unauthorized access, disclosure, alteration, or destruction. No method is 100% secure; we cannot guarantee absolute security.

7. Data Retention

We retain personal information as long as necessary for the purposes collected, to fulfill membership terms, or as required by law. Membership data is typically retained while active and for a reasonable period after termination.

8. Your Rights

• Access and correction: Request access to or correction of your personal information (PIPEDA; subject to exceptions).
• Deletion: Request deletion where permitted (e.g., CCPA/CPRA for California residents).
• Opt-out: Of marketing or certain sharing.
• Non-discrimination: We will not discriminate against you for exercising rights.

To exercise rights, contact our Privacy Officer (details below). We respond within statutory timelines (e.g., 30 days under PIPEDA).

9. Children’s Privacy

Our Services are not directed to children under 13 (or 16 in some jurisdictions). We do not knowingly collect data from children without verifiable parental consent.

10. Changes to This Policy

We may update this Policy. Changes will be posted here with an updated date. Continued use constitutes acceptance.

11. Contact Us

For questions, complaints, or rights requests:
Privacy Officer | 911 Flight Guard
Email: team@911flightguard.com
Phone: +1 (615) 259-7772

For PIPEDA complaints, you may contact the Office of the Privacy Commissioner of Canada. For CCPA/CPRA, contact the California Privacy Protection Agency if needed.

Thank you for trusting us with your information.